General Conditions of Insurance
Information about the coronavirus

Cooperation between ERV and ZAV

Here, you will quickly and clearly find all the information needed to support you in the cooperation with ERV in the area of holiday apartment travel insurance.

Our insurance benefits

If the guests of the holiday apartment have to cancel before arrival or have to leave early, we will cover the cancellation costs at the amount of the rental.


A) 3.75% of the rental
B) 4.75% of the rental

Important note

If possible, take out your cancellation cover immediately the reservation is made. This will help you avoid possible gaps in cover.

Cancellation costs

A) Rental up to a maximum of CHF 10,000
B) Rental from CHF 10,001 up to a maximum of CHF 20,000

Policy term

During the entire rental period

Who and what is insured?

  • Unforeseeable illness (including COVID-19), serious injury, serious pregnancy complication or death of an insured person, of a person travelling with the insured person, of a person not travelling with but close to the insured person, of a direct deputy at the place of work with the result that the presence of the insured person is essential.
  • Strikes on the planned travel route outside Switzerland as well as unrest of any kind, natural hazards which endanger the life and property of the insured person.
  • Individual quarantine due to COVID-19, ordered by a public authority.
  • Severe damage to the property of the insured person at his/her home with the result that his/her presence is indispensable, as a result of fire, natural hazards, theft or water damage.
  • Breakdown or delay – due to a technical defect or an accident involving people – of the means of transport needed to reach the travel destination.

Information about notification of a claim

Do you have a claim? Simply report your claim to us online. To enable you to fill in the claim form as quickly and correctly as possible, we recommend that you have all the documents, receipts and any photos relating to the claim ready.


Do you have any further questions? We will be pleased to answer them.

Customer service
St. Alban-Anlage 26
4002 Basel
+41 58 275 27 27
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Cancellation costs insurance


Information sheet for COVID-19