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Ticket Protection

Overview of benefits

The cost of event tickets is covered in the following cases, for example:*

  • If you unexpectedly fall ill or suffer an injury.
  • If a very close friend or relative dies.
  • If you are pregnant and the event takes place after the 24th week of pregnancy, or if the event poses a risk to the unborn child.
  • If you need to stay at home because your personal property there has been stolen or damaged by natural hazards, fire or water.
  • If the public transport you are using is cancelled or delayed due to a technical defect or an accident involving a person.
  • If the private vehicle or taxi you are using for your journey breaks down.

* Exact details of benefits and limits of indemnity can be found in the general policy conditions.

If the time or location of the event is changed, the costs will be covered if you are unable to attend for one of the following reasons:

  • An official summons to appear in court as a witness or juror
  • Military and civil protection service
  • A holiday that was already booked
  • A business commitment
  • A wedding invitation

How to claim

  1. If you are unable to attend the event due to illness or an accident, see a doctor without delay – you will need a medical certificate to claim reimbursement of the costs.
  2. Report the claim online here
  3. Upload the following documents online
  • Original invoice for the event
  • Original admission ticket
  • Documents or official certificates proving the occurrence of the incident/loss
  • Account details (specify IBAN and SWIFT-BIC)

What to do in the event of a claim?

Simply report your claim online here.

We recommend having all documents, receipts and photos relating to the claim at hand so you can submit your claim as quickly and accurately as possible.

Do You Have Questions?

contact adress
Claims service
ERV
St. Alban-Anlage 26
4002 Basel
+41 58 275 27 27 claims@erv.ch